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Guest Service Directory

Discover all our services

We are delighted to have you staying with us, and thrilled to help you to discover the Eternal City!
You’ve landed in the lively and colorful Trastevere…the real Roman Soul is at your fingertips.
If there’s anything additional we can do to make your stay more comfortable, please do not hesitate to contact us directly by dialing n. 9.

Enjoy your stay!

The Ripa Staff

Breakfast: In the event that your booking includes breakfast, we have prepared room service, with a sealed breakfast box and disposable cutlery 

Minigym; Located on the 1st floor, our welcoming fitness center is open 24 hours a day, with free access for all our guests. In compliance with the current legislation, the access is for one person at a time. Book your slot with our front desk staff!

Wifi: Free and unlimited Wi-Fi.

Housekeeping services: Guestroom cleaning service at your disposal daily from 9.00 am until 3.00 pm. To minimize the number of contacts, we have provided for the cleaning of the room every 3 days. However, if you want the daily cleaning, simply call the reception by dialing the number 9.

Do not disturb: Should you prefer not to receive service is from housekeeping please place the sign outside of your door. Should you wish to not receive any calls please inform the operator dialing n. 9.

Laundry: For your convenience, a laundry bag and pricing list are located in your room. Regular service: please place items in the laundry bag and fill the list, bring the bag directly  to the front desk before 11.00 am. Items will be returned on next day. Sundays and Bank Holidays the service is not available. For Express service (same day) an surcharge of 50% will apply.

Iron is available on request.

Minibar: All products that you enjoy out of the minibar are complimentary for you, please enjoy them!

Parking: Our Garage is located outside the hotel at Via degli Orti di Trastevere 15. The daily fare depends on the size of the car, starting from 15.00 euro per day.

Guest Services: Our front office can arrange limousine service, car rental, guided tours, Vespa or vintage car tours or any other service you may wish during your stay.

Safety Deposit Boxes: In your room you’ll find a safe deposit box, please enter a 4 digit code. The hotel cannot take any responsibility for money or valuables left unattended in your room.

Check out: Check out time is 12.00 noon. Should you wish to check out later, an extra charge will apply, depending on the time of check out.

Fire Precautions and Fire Exits: Please review the Fire Safety Plan on the back of your guestroom door to familiarize yourself with the nearest exit in case of emergency.

Drinking water: The tap water is drinkable.

Electricity:The voltage is 220v.

Lost and Found: Please dial 9 from your guestroom regarding any lost or found items.

Luggage storage:On your departure date, after check out, you can store your luggage  at the hotel until your departing time. Overnight storage is not available.

ATM: The nearest bank is 200 metres from the hotel, at the first corner on the left on Viale Trastevere, the main road.

Pharmacy: A Pharmacy is located on 229 Viale Trastevere, 200 metres from the hotel.

For further assistance please refer to the front office.


outside line 0

front desk 9

front office manager 850

restaurant/bar 816

housekeeping 9

garage 854

congress centre 861

to insert “do not disturb” *21#

to remove “do not disturb” #21#